Shipping Policy
1. Is there any shipping fee?
We offer FREE shipping on all orders above ₹999 across India. For orders below ₹999, a standard shipping charge of ₹79 will be applicable at checkout. Gift Parampara reserves the right to revise shipping charges during promotional campaigns or special offers.
2. When will my order be shipped?
Orders are generally processed within 24–48 business hours after successful payment confirmation. For personalized or customized gift hampers, additional preparation time may be required. The estimated delivery timeline will be communicated during order confirmation.
3. Which courier partners do you use?
We have partnered with India’s leading logistics providers, including Delhivery, Blue Dart, Xpressbees, DTDC, Ecom Express, FedEx, and other trusted courier partners. The courier partner is selected based on your location, product type, and service availability.
4. How can I track my order?
Once your order is shipped, you will receive your Order Tracking ID and Courier Partner Details via Email, SMS, or WhatsApp. You can track your shipment directly through the courier partner’s website.
5. Delivery Timeline
Estimated delivery timelines:
- Metro Cities: 2–4 Business Days
- Tier-2 & Tier-3 Cities: 3–6 Business Days
- Remote Locations: 5–8 Business Days
Delivery timelines are estimates and may vary due to weather conditions, local festivals, public holidays, natural calamities, or operational delays by courier partners.
6. My parcel is marked as delivered but I haven’t received it.
If your tracking status shows “Delivered” but you haven’t received your parcel, please check with family members, neighbours, security desk, or reception. Contact our support team within 48 hours of the delivery status update. Courier companies generally do not accept delivery disputes after 48 hours.
Returns & Replacement Policy
At Gift Parampara, every hamper is packed with great care and undergoes quality checks before dispatch. Due to the nature of gifting products and food items, returns are generally not accepted.
Replacement Eligibility
Replacement requests will only be accepted if you receive a damaged product, an incorrect product, or if the product is missing items due to a packing error.
Reporting Timeline
Please report the issue within 48 hours of delivery. You may be requested to provide an unboxing video (preferred), clear photographs of the parcel, images of damaged products, and your order number. Without sufficient proof, replacement requests may not be approved.
Replacement Process
Once verified, Gift Parampara will ship a replacement product or replace the damaged item(s), subject to availability. Replacement processing usually takes 3–7 business days after approval.
Missing Items
If any item is missing from your hamper, please contact us within 48 hours of delivery. Our quality team will verify the packing records and provide an appropriate resolution.
Refund Policy
Since most Gift Parampara hampers are curated, perishable, or personalized, refunds are generally not applicable. Refunds may only be processed in exceptional situations where replacement is not possible or the order cannot be fulfilled by Gift Parampara. Approved refunds are processed to the original payment method within 5–7 business days.
Cancellation Policy
Personalized & Customized Orders
Orders containing personalized products, custom branding, printed messages, or customized hampers cannot be cancelled once confirmed.
Standard Orders
Orders can be cancelled only before they are packed or dispatched. Once dispatched, cancellations are not possible.
Cancellation Charges
If an order is eligible for cancellation, payment gateway charges (up to 2%) and any customization or non-recoverable costs may be deducted before processing the refund.
Need Assistance?
We’re always happy to help.
Gift Parampara Customer Support
📧 Email: giftparampara@gmail.com
📞 Phone/WhatsApp: +91-9057205954, 9266863869
🕒 Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM
Privacy Policy
Effective Date: August 1, 2026
At Gift Parampara, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase from our website.
1. Information We Collect
To provide you with a seamless shopping experience, we may collect Personal Information (Name, Email, Mobile, Address, Payment Details, Order History) and Technical Information (IP Address, Browser Type, Device Info, Usage Data).
2. How We Use Your Information
We use your information to process orders, verify payments, provide support, send updates, improve our services, and prevent fraud.
3. Sharing of Information
We do not sell or rent your personal information. We share limited information with trusted partners like courier services and payment gateways only when necessary.
4. Payment Security
We do not store your banking credentials. All payments are processed through secure, industry-standard encrypted payment gateways.
5. Cookies
Our website uses cookies to remember preferences and improve functionality. You can disable cookies in your browser settings.
6. Marketing Communications
With your permission, we may send promotional updates. You can unsubscribe at any time.
7. Data Security
We implement technical measures to protect your data, though no electronic transmission is 100% secure.
8. Children’s Privacy
We do not knowingly collect information from children under 18.
9. Third-Party Links
We are not responsible for the privacy practices of external websites linked from our site.
10. Your Rights
You have the right to access, correct, update, or request deletion of your personal data.
11. Changes to This Privacy Policy
We reserve the right to modify this policy at any time. Changes are effective immediately upon publication.
12. Contact Us
For any privacy-related questions, contact us at giftparampara@gmail.com or +91-9057205954.